We may cancel or modify sessions at our discretion due to weather, illness, safety concerns, staff availability, or other unforeseen circumstances.

For paid programs or services:

• Professional development bookings cancelled within 7 days may incur a 50% cancellation fee.

• Custom sessions or workshops are non-refundable once confirmed.

• Digital product sales are final.

• Refunds are not provided for change of mind or failure to attend.

For free Bush Kindy Teaching sessions:

• Places are limited. If you are no longer able to attend, you must cancel at least 48 hours in advance.

• Repeated no-shows may result in restricted access to future free sessions.

Cancellations due to extreme weather:

• Programs may be cancelled or modified at the discretion of Bush Kindy Teaching due to severe weather conditions such as thunderstorms, high winds, or extreme heat.

• If a session is cancelled, participants will be notified via SMS or email as soon as practicable.

• A replacement session will be offered where possible.

Rescheduling:

• If either party requests a reschedule, we will make reasonable efforts to accommodate. Training may only be rescheduled once per booking unless otherwise agreed.

Belongings:

• Participants are responsible for their own belongings. We do not accept liability for lost, damaged, or stolen personal items.

You must inform us in advance of any relevant medical conditions, allergies, or access needs. Parents/caregivers must ensure their emergency contact and next of kin details are current and accurate at the time of registration or arrival.

In the event of a medical emergency:

• We will administer basic first aid if required.

• Emergency services will be contacted if deemed necessary.

• We will attempt to contact your nominated emergency contact as soon as practicable.

• You are responsible for all costs associated with emergency care not covered by our insurance.

Photographs and video may be taken during our sessions or programs for promotional or documentation purposes.

• You may opt out at any time by notifying us in writing or on arrival at the session.

• Where children’s images are used, written consent will be obtained from a parent or legal guardian.

• You may withdraw consent at any time by contacting us.

• This policy does not limit your rights under Australian Consumer Law. You are entitled to a refund or replacement if a product is faulty, not as described, or unfit for purpose.

• Products are designed for educational use and must be used under adult supervision.

• Returns are accepted for faulty or damaged products only. You must notify us within 48 hours of delivery for transit damage and within 14 days for product faults.

• Change of mind returns are not accepted.

To the maximum extent permitted by law:

a) Book & Branches Pty Ltd (including its directors, employees, agents, and contractors) shall not be liable for any indirect, incidental, consequential, or punitive damages arising from participation in any of our programs, services, or use of products.

b) Our total liability for direct damages shall not exceed the amount paid by you for the relevant service or product.

c) These limitations do not apply to liability arising from gross negligence or wilful misconduct or where such liability cannot be excluded by law.

d) You acknowledge that nature-based learning and outdoor programs involve inherent risks, and you accept full responsibility for any injuries or damages that may result.

You agree to indemnify and hold harmless Book & Branches Pty Ltd, its directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, or legal fees arising from:

• Your breach of these Terms

• Your or your child’s participation in a program

• Any negligent or intentional act or omission by you or your child